In today’s fast-moving digital world, artificial intelligence (AI) has made it easier than ever to create a voice agent that sounds just like you.
With only a short voice recording, advanced software can learn your voice and tone, and then use it to power AI voice agents that handle customer communication. This technology is becoming a game-changer for businesses across different sectors, from healthcare to insurance.
Creating a Voice Model in Just Seconds
One impressive example of this technology is a startup called InTouchNow. They help GPs and doctors create a digital version of their voice by recording just 30 seconds of speech. This short sample is all that’s needed to teach the AI how the doctor sounds.
The system then uses a pre-written or custom script and speaks it using the doctor’s voice. For patients, this means they hear a trusted and familiar voice when calling the surgery, even if the doctor isn’t personally answering.
Use AI Voice Agents To Save Time and Improve Patient Experience
Traditionally, patients calling GP practices or clinics often face long wait times, sometimes holding for 20 minutes or more before speaking to someone.
InTouchNow’s AI voice agent can solve this problem by instantly greeting the caller and providing answers to common questions, offering triage advice, or collecting information for further care. According to NHS Digital, GP surgeries in England receive more than 34 million calls each month. Automating even a small percentage of these can save thousands of staff hours.
For doctors and receptionists, this means less time spent answering the same routine questions. Instead, they can focus on urgent cases or in-person care.
And because the AI uses the doctor’s real voice, patients still feel reassured and cared for, which improves trust and satisfaction. A study by Pindrop found that 74% of people say a familiar voice builds trust when dealing with businesses over the phone.
Beyond the Surgery: Wider Business Uses
While this tool is ideal for healthcare – GPs, dentists, hospitals and clinics – the same technology can be used in many other industries. For example, call centres, insurance companies, and complaint helplines can all benefit. A voice that sounds human, warm, and familiar makes callers feel heard and respected, which reduces frustration.
Companies can also update their voice agents as needed, such as adding new scripts during busy periods or emergencies. Because the AI voice can run 24/7 without rest, businesses never miss a call, and customers don’t have to wait.
The Future of Voice AI in Business
AI voice agents like those created by InTouchNow are showing us a new way to handle high call volumes without losing the human touch. They combine the power of modern software with the warmth of a real voice, making customer communication faster, friendlier, and more efficient.
As this technology becomes more common, we’re likely to see many more businesses adopting voice AI to improve service and save time – all while keeping the trust and personal feel that only a real voice can bring.
